Shipping Policy

We currently ship only within the United States. Standard shipping is free on every U.S. order, and a tracking number is provided after dispatch.

Orders are normally processed within 1–2 business days, excluding weekends and U.S. public holidays. Estimated carrier transit after dispatch is 4–6 business days. Carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Shipping confirmation and tracking information are sent to the contact information supplied at checkout. Customers are responsible for a complete and accurate delivery address. Contact us immediately if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Orders may be cancelled before shipment. After shipment, returns are handled under our Refund Policy. Taxes are collected when required by applicable law.

For tracking, delivery, damage, or missing-item support, contact support@novatouchland.shop or 507-219-5021 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Merchant Information
Business name: touchland
Brand name: touchland
Email: support@novatouchland.shop
Phone: 507-219-5021
Physical address: 4836 Clinton St, Caledonia, Ohio, 43314, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)